2024 Ford F-150 Pro Access Tailgate Not Opening

2024 Ford F-150 Pro Access Tailgate Not Opening. From here, the tailgate drops down softly, allowing for unobstructed access to the bed. There are three integrated stops along the pro access tailgate’s opening sequence.

I have a call into my ford service advisor to bring it in this is not normal. There are three integrated stops along the pro access tailgate’s opening sequence.